Introducing Orchard iBuyer program information

"What an amazing experience. From start to finish a flawless organized team of professionals who took care of our every home selling and home purchasing and financing needs. Thank you so very much."

This customer had nothing but positive experiences to share from their time selling through Orchard. They specifically highlighted our professional teams, who handled any and every need they had throughout their home selling, purchasing, and financing processes.

Orchard prides itself on its professionalism and top-to-bottom knowledge of real estate and home selling. You come to an online real estate platform for convenience, ease, and peace of mind, and Orchard Real Estate focuses on those aspects without concession. They want their customers to feel at ease and well taken care of throughout their time.

The positives of this review were the Orchard team’s capabilities and professionalism. The customer was deeply satisfied with Orchard’s ability to help them with whatever they needed throughout the selling and moving process and had nothing to note on needing improvement.

"We did the entire process start to finish, house evaluation, pre approval, house search, cash offer, moving, old home listing, selling, and finally closing on new home. While the fees are not competitively low you are saving money by not having to rent an apartment, storage fees, staging house, etc. So personally I would do this process again in a heartbeat, way better than a traditional selling/buying process."

This customer let Orchard handle every aspect of their home-selling process, from evaluation to closing on a new home. They specifically noted how, while Orchard’s fees are not competitively low, the process is so easy and expedited that you actually save much more by not having to rent an apartment or pay for storage fees. They said they’d choose this process over the traditional home-selling process in a heartbeat.

This customer speaks to the ease and holistic convenience of a good online real estate experience. You get all the benefits of selling and closing through a real estate agency without all of the time-wasting and money-spending of a traditional home-selling experience. This saving of time and money is one of the main benefits of an online real estate platform.

This customer spoke to the complete, top-to-bottom services that Orchard provided them. They specifically noted every step of the home-selling and buying process that Orchard helped them with (which is to say, all of them), and explicitly noted how much easier and affordable the online real estate experience was as opposed to traditional home-selling.

"We decided to use Orchard to sell our current home and purchase a new (old) home. This has honestly been such a breeze to work with our Home Specialist. Jackie has taken such good care of my husband and I. We are experienced in buying and selling but she has taken the customer care level to steps beyond what other real estate agents have done. The entire Orchard team has been fantastic to work with. If you have equity in your home and want to sell without listing the house on the regular market and deal with showings, then I highly recommend Orchard."

This customer, like the second positive review, used Orchard for both the selling and buying process. They specifically noted how working with an Orchard Home Specialist was a real life-saver and went into detail about how their Home Specialist made them feel at ease and cared for in a way that traditional home-selling experiences often don’t.

This review speaks to Orchard’s commitment to robust and caring customer service. They want to expedite the home-selling process, not remove humanity from it. Their job is to make home selling easier and less stressful, and a huge part of that is ensuring you feel heard, seen, and cared for.

This customer had nothing but good things to say about the customer service provided by their Orchard Home Specialist. They also mentioned how nice it was to sell a home with equity without having to deal with the hassle of showings.

"Really helped to have the money up front to purchase our home - process was trouble-free. Selling our home was more difficult; Orchard realtor could have been more hands-on and meet with potential buyers in person when they visited the house."

This customer felt good about the up-front cash payments Orchard provided but felt that the real estate agent left much to be desired. They thought that their agent should have been more hands-on and met with potential buyers when they came.

This is a good example of bringing traditional real estate expectations into the online real estate experience. Because this type of experience is so much faster and more up-front, Orchard real estate agents will often not have the time (or the need) to be as hands-on as a traditional agent would need to be.

"I'm a real estate investor and recently I bought a house listed by Orchard. The process during option period until closing was actually pretty impressive. Orchard has its own title company, and the Escrow coordinator & officer there were awesome with everything. Definitely 5 stars for the title side. The not so good thing happened after I closed and loan was funded (within 2 hours). My agent asked for the key and the seller's agent went radio silent. We didn't get the instruction on how to retrieve the key until the next day, after waiting one hour in the property front porch in bad weather. No exaggeration. And I was very upset to find that key was put in an unsecured spot, outside by the backyard. So we went around to the back gate, in pouring rain, to find the key. Very unprofessional practice for a real estate agent, in my opinion. It's a 2 star for the real estate agent, to put it mildly."

This real estate investor had a 5-star experience with Orchard’s titling company, then felt the agent failed them greatly. They expected more communication and help after their purchase was closed and felt the agent should have communicated better with them.

This is another example of bringing traditional real estate expectations into online real estate experiences, although this customer did a good job of delineating specific pain points they felt should be improved. Again, Orchard agents can’t be as hands-on as normal real estate agents, but what happened to this customer was an unfortunate mistake.

"The experience was OK. There was not a whole lot of communication from several of the Orchard parties and departments. I had to initiate several of the discussions and had to ask repeatedly for answers. It was nice having a backup cash offer from them in case the market took a nosedive, but if I was doing this again and the market was strong and healthy, I'd go with a regular realtor."

This customer also felt failed by communication across the board in Orchard’s departments. They noted that it was nice to have a back-up cash offer in case of an emergency, but they would otherwise go with traditional real estate.

This customer has some valid criticism of communication failures, but they note the specific thing that online real estate platforms are strong for giving good offers in times of downturn or emergency. The backup cash offer this customer liked having is the very reason many people use online real estate platforms in the first place.